Do you provide Senior Services to those in nursing homes or assisted living facilities?
Yes we do. We provide companion care, lots of TLC and more to residents of assisted living facilities or nursing homes who may require additional attention.
How do you select Caregivers?
We seek out caring people who have a passion to help seniors live an empowered, independent life.
We interview caregivers who are trained professionals, e.g. Certified Nursing Assistants, Directed Care Specialists, Certified Caregivers, Medical Assistants, Dietitians, Patient Care Technicians, Physical Therapy Technicians, etc. The interviews are intensive and designed to determine the caregivers’ areas of expertise, work ethic, character and flexibility. We look for team players with strong ethics and a high level of commitment to the frail aged.
We conduct a no-notice drug screening test plus a driving and criminal record background check. These checks continue to be done periodically throughout each Caregiver’s tenure in order to remain bonded and insured.
We conduct professional reference and background checks on every employee.
How do you train Caregivers?
All of our Caregivers have previous home care or institutional experience. However, upon employment they undergo the Golden Heart Orientation Program before they are permitted to care for any of our Clients. Our Caregivers also work under the direction of our Client Care Manager. CNA Caregivers must take continuing education courses to maintain their license and ensure high-quality care.
Who pays for the Caregiver?
Your Caregiver is employed by Golden Heart Senior Care – Rochester Hills as a W-2 employee. We take care of the payroll, taxes, worker’s comp and liability insurance bond, as well as other benefits for your Caregiver.
What makes Golden Heart Senior Care different from other independent or franchised companies?
We provide the highest quality senior care available! Our first priority is the CLIENT. All of our services are managed by highly trained professionals to ensure excellence.
We have a Client Care Manager (CCM) who oversees our Caregivers’ performance and adherence to company policies on. Our CCM is also readily available to handle special requests from clients to ensure their satisfaction.
While we are a classified as a “non-medica” company we understand that our Clients often have complex medical conditions. We specialize in providing state-of-the-art non-medical services to these people. We partner with our Clients, their families, RN’s and other medical professionals to ensure that we have a proactive, personalized Care Plan that will optimize their independence, health and well-being.
For our Clients’ convenience, Golden Heart Senior Care – Rochester Hills has very competitive all-inclusive pricing which is somewhat unique in the industry.
Superior Client service, flawless account administration, diligent Caregiver supervision and the most professional, effective and gentle care possible are cornerstones of the company’s philosophy.
Our name “Golden Heart” was not selected lightly. We are a team of “Golden Hearts” who value our clients and are totally committed to meeting their care needs while ensuring their rights and dignity. Golden Heart Caregivers are trained to proactively advocate for our Clients in any area of their life. We are truly the “gold standard” in private-duty home care!